Roles and Duties
Community Manager & Hall Director at WCU
USH COMMUNITY MANAGER
- Manage early lease terminations
- Oversight of building operations & front desk staff
- Connect with residents through USH appreciation events
- Supervise Desk Assistants
WCU HALL DIRECTOR
- Enforce & adjudicate student code of conduct violations
- Oversight of room change requests & conflicts
- Provide inclusive community development initiatives
- Supervise Resident Assistants
Desk Assistants & Resident Assistants at WCU
USH DESK ASSISTANT
- Welcome students, families & visitors to community & answer questions
- Provide tours of model units
- Monitor the front desk, issue packages, keys & building resources
- Follow up on maintenance issues & audit resources
- Report to Community Manager, USH
USH COMMUNITY ASSISTANT
- Welcome students, families & visitors to community & answer questions
- Provide tours of model units
- Assists in scheduled inspections
- Monitor the front desk, issue packages, keys & building resources
- Follow up on maintenance issues & audit resources
- Report to Community Manager, USH
WCU RESIDENT ASSISTANTS
- Be a role model to all students & develop relationships with the community
- Host floor meetings & roommate mediations
- Create an inclusive community & conduct after-hours walk thru
- Report to the Hall Director, WCU
Affiliated & WCU Managed Housing at WCU
USH AFFILIATED HOUSING
- Owned and operated by USH, a subsidiary of the WCU Foundation
- Payment made directly to USH
- Air conditioning & heat control in every unit
- Semi-private bathroom in every unit
WCU MANAGED HOUSING
- Owned and managed by West Chester University
- Payment made directly to the WCU Bursar
- Central heat with window air conditioning in every unit
- Communal bathrooms on every floor
Leasing Office at USH
LEASING OFFICE
Assist with online application process
Complete leasing documents
Coordinate roommate matching
Manage unit assignments
Provide tours of model units