Roles and Duties
Community Manager & Resident Director at WCU
USH COMMUNITY MANAGER
- Manage all ADA Requests & early lease terminations
- Oversight of building operations & front desk staff
- Connect with residents through USH appreciation events
- Supervise desk assistants
WCU RESIDENT DIRECTOR
- Enforce & adjudicate student code of conduct violations
- Oversight of room change requests & conflicts
- Provide inclusive community development initiatives
- Supervise resident assistants
Leasing Office & Resident Accounts at USH
LEASING OFFICE
- Assist with online application process
- Complete leasing documents
- Coordinate roommate matching
- Manage unit assignments
- Provide tours of model units
RESIDENT ACCOUNTS
- Assess charges to accounts
- Collect & process rental payment
- Assist students with Financial Aid authorization
- Issue charges & refunds as needed
- Manage final account statements
Desk Assistants & Resident Assistants at WCU
LEASING OFFICE
- Assist with online application process
- Complete leasing documents
- Coordinate roommate matching
- Manage unit assignments
- Provide tours of model units
WCU RESIDENT ASSISTANTS
- Be a role model to all students & develop relationships with the community
- Host floor meetings & roommate mediations
- Create an inclusive community & conduct after-hours walk thru
- Report to the resident director, WCU
Affiliated & Traditional Housing at WCU
USH AFFILIATED HOUSING
- Owned and operated by USH, a subsidiary of the WCU Foundation
- Payment made directly to USH Resident Accounts
- Air conditioning & heat control in every unit
- Semi-private bathroom in every unit
WCU TRADITIONAL HOUSING
- Owned and operated by West Chester University
- Payment made directly to the WCU Bursar
- Central heat with window air conditioning in every unit
- Communal bathrooms on every floor
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