Roles and Duties

Community Manager & Resident Director at WCU

USH COMMUNITY MANAGER

Manage all ADA Requests & early lease terminations
Oversight of building operations & front desk staff
Connect with residents through USH appreciation events
Supervise Desk Assistants

WCU HALL DIRECTOR

Enforce & adjudicate student code of conduct violations
Oversight of room change requests & conflicts
Provide inclusive community development initiatives
Supervise Resident Assistants

Desk Assistants & Resident Assistants at WCU

USH DESK ASSISTANT

Welcome students, families & visitors to community & answer questions
Provide tours of model units
Monitor the front desk, issue packages, keys & building resources
Follow up on maintenance issues & audit resources
Report to Community Manager, USH

USH COMMUNITY ASSISTANT

Welcome students, families & visitors to community & answer questions
Provide tours of model units
Assists in scheduled inspections
Monitor the front desk, issue packages, keys & building resources
Follow up on maintenance issues & audit resources
Report to Community Manager, USH

WCU RESIDENT ASSISTANTS

Be a role model to all students & develop relationships with the community
Host floor meetings & roommate mediations
Create an inclusive community & conduct after-hours walk thru
Report to the Hall Director, WCU

Affiliated & Traditional Housing at WCU

USH AFFILIATED HOUSING

Owned and operated by USH, a subsidiary of the WCU Foundation
Payment made directly to USH
Air conditioning & heat control in every unit
Semi-private bathroom in every unit

WCU TRADITIONAL HOUSING

Owned and operated by West Chester University
Payment made directly to the WCU Bursar
Central heat with window air conditioning in every unit
Communal bathrooms on every floor

Leasing Office at USH

LEASING OFFICE

Assist with online application process
Complete leasing documents
Coordinate roommate matching
Manage unit assignments
Provide tours of model units

Chinese (Simplified)