These Frequently Asked Questions are specifically related to the COVID-19 Relief Refund for USH.

If your question is not answered by these FAQs, please email refunds@ushcommunities.org.

The resident should log into the USH Resident Portal and select Update Contact Information from the menu bar. If the home address, resident cell phone, or resident home phone are incorrect, the resident is able to update this information on the Update Contact Information page. It is important that the resident selects the “Save” button at the bottom of the page in order to save the information. Please Note: This must be completed by April 10th. Failure to update could result in a delay.

All refund checks will be made out to the Tenant listed on the lease agreement.

We are unable to issue refund checks to anyone other than the Tenant.

All refunds will be processed via check and will be mailed to the home address we have on file for the tenant. Direct deposit is not available for the USH COVID-19 Relief Refunds.
All USH staff members are working remotely therefore refund checks are not able to be picked up in person. All checks are being mailed to the tenants address that we have on file.
All COVID-19 Relief Refund checks are being mailed to the home address that USH has on file for the tenant.

In an effort to be aligned with West Chester University, USH developed a model to reimburse 50% of the cost for the spring 2020 semester.

Final Account Statements will be emailed to the tenant and guarantor(s) on the lease agreement starting the week of April 6, 2020. Your Final Account Statement will reflect all money owed with the refund applied. If you have a balance due, this money is due immediately and should be paid via check. Checks are to be made payable to “USH” and mailed to USH Resident Accounts Office, 202 Carter Drive, West Chester, PA 19382.

It is the tenant’s responsibility to make payment to the lender. USH will not issue checks directly to lending institutions.

Refunds are expected to be mailed out starting the week of April 13, 2020. It may take some time to process and distribute all checks. Thank you in advance for your patience and understanding as we work through this process.

Your myWCU account will not reflect any charges or credits from USH. Your USH Final Account Statement will outline this information. Your Final Account Statement will be emailed starting the week of April 6, 2020.

All refunds will be processed via check and will be mailed to the home address we have on file for the tenant.

Your Final Account Statement is the final document send to you from USH and will reflect the refund amount and if any money is owed. This document will be emailed directly to the tenant in the next few weeks.
 Please email documentation to refunds@ushcommunities.org and we will make accommodations for you to come at a later date to move out your belongings. We will handle on a case by case basis.