The email below was sent to USH residents on March 26, 2020.

Dear Residents,

University Student Housing, LLC is moving quickly to respond to matters associated with the University’s decision to move to alternate modes of instruction and closure of all residential facilities, including those of University Student Housing. The decision to close the residential facilities was made by the University. We believe that the University’s decision was not made arbitrarily given the unprecedented nature of the virus and its impact on all facets of our daily lives. Although these circumstances are beyond USH’s control, we are working diligently with the University and USH residents to ease the transition our of student housing and to minimize the financial impact to students and USH.

We are aware of, and appreciate, the challenges this situation poses to you and we are working with the University in support of its announcement and have developed an appropriate model to reimburse students for the cost of campus housing during the time that housing is not available due to this crisis. Until now, our priority has been to facilitate a safe and orderly process permitting students to vacate the campus housing and retrieve their personal belongings. now that this process is complete, USH staff will begin conducting room inspections after which we will release final account statements to residents by e-mail. Please make certain that your current address is accurate upon receiving your final account statement that is coming via e-mail. We expect COVID-19 Relief Refunds to be processed by check beginning April 13th. Refunds will be calculated as of March 16, 2020.

Refunds will not be processed for students approved through the housing exception process and currently remain in USH housing.

All questions or changes to address that you have can be directed to this single email account and we will respond directly: refunds@ushcommunities.org.

We thank you in advance for your continued patience as we work through the details of this process.

Sincerely,

Christopher P. Mominey
CEO