These Frequently Asked Questions are specifically related to the COVID-19 Relief Refund for USH.
If your question is not answered by these FAQs, please email firstname.lastname@example.org.
HOW DO I CONFIRM MY HOME ADDRESS IS CORRECT AND/OR CHANGE IT?
The resident should log into the USH Resident Portal and select Update Contact Information from the menu bar. If the home address, resident cell phone, or resident home phone are incorrect, the resident is able to update this information on the Update Contact Information page. It is important that the resident selects the “Save” button at the bottom of the page in order to save the information. Please Note: This must be completed by April 10th. Failure to update could result in a delay.
CAN I HAVE MY REFUND CHECK DIRECT DEPOSITED?
All refunds will be processed via check and will be mailed to the home address we have on file for the tenant. Direct deposit is not available for the USH COVID-19 Relief Refunds.
CAN I PICK UP MY REFUND CHECK?
All USH staff members are working remotely therefore refund checks are not able to be picked up in person. All checks are being mailed to the tenants address that we have on file.
WHY DOES MY FINAL ACCOUNT STATEMENT STILL SHOW THAT I OWE MONEY?
Final Account Statements will be emailed to the tenant and guarantor(s) on the lease agreement starting the week of April 6, 2020. Your Final Account Statement will reflect all money owed with the refund applied. If you have a balance due, this money is due immediately and should be paid via check. Checks are to be made payable to “USH” and mailed to USH Resident Accounts Office, 202 Carter Drive, West Chester, PA 19382.
WHEN CAN I EXPECT TO RECEIVE MY REFUND CHECK?
Refunds are expected to be mailed out starting the week of April 13, 2020. It may take some time to process and distribute all checks. Thank you in advance for your patience and understanding as we work through this process.